HDL Benefits Enrollment Error: Payroll Relationship or Assignment Isn't Eligible

 

Resolving Payroll Relationship Eligibility Error in HDL Benefits Enrollment

Description

Learn how to fix the HDL error 'The payroll relationship or assignment isn't eligible for the element' in Oracle Fusion HCM Benefits Enrollment. Understand causes, steps to create new elements, and best practices for successful enrollments.

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Introduction

When loading participant files or performing enrollments through HDL in Oracle Fusion HCM, you may encounter the following error:

Error occurred processing election information.

ORA-20001: The payroll relationship or assignment isn't eligible for the element XYZ on the date YYYY-MM-DD.

This error occurs because the employment record for the employee does not meet the eligibility criteria defined for the benefits element. It often happens when elements are incorrectly configured at the Assignment level instead of Payroll relationship level.

This blog provides a detailed explanation of the cause and a step-by-step solution to resolve this error.

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Cause of the Error

The root cause is related to the element setup for benefits:

• Elements have been configured with Employment Level = Assignment Level.

• Benefits elements must always use Employment Level = Payroll Relationship.

• Once an element is created, the Employment Level cannot be changed.

Incorrect configuration prevents the employee's payroll relationship from being eligible for the element, causing the HDL enrollment error.

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Steps to Reproduce the Issue

1. Navigate to Benefits Administration > Enrollment.

2. Search for and select an employee.

3. Change the Effective As-of Date.

4. Click the Enroll button and make a selection.

5. The system throws the eligibility error.

This reproduction confirms the setup problem is at the element configuration level.

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Step-by-Step Solution

1. Create New Elements for Benefits

• Create new benefit elements with Employment Level = Payroll Relationship.

• Use consistent naming conventions to differentiate from old elements.

2. Verify Employment Level

• Ensure that Employment Level for new elements is correctly set to Payroll Relationship.

• This is critical because the value cannot be changed once the element is created.

3. Replace Incorrect Elements

• Identify all activity rates or dependent records using the old elements.

• Replace them with the newly created elements to maintain correct configuration.

4. Retest the Enrollment

• Perform the enrollment again in the system.

• Confirm that the ORA-20001 error no longer appears.

5. Migrate to Other Environments

• Once validated in the development environment, migrate new elements and updates to QA and production environments using HDL or migration tools.

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Best Practices

• Always set Employment Level = Payroll Relationship when creating new benefits elements.

• Validate eligibility rules before using elements in HDL loads.

• Maintain a list of incorrectly configured elements for cleanup in legacy systems.

• Use incremental testing for HDL participant file loads to catch errors early.

• Document element creation steps for repeatable migration.

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Resolving payroll eligibility error in HDL Flow

Resolving payroll eligibility error in HDL Flow